641 General Information General Information Shipping Information ALASKA, HAWAII, GUAM & PUERTO RICO Orders being shipped to Alaska, Hawaii, Guam or Puerto Rico, are shipped via Ground, Overnight or 2-Day delivery whenever possible. All orders must be prepaid with credit card, money order, or check. No COD orders are accepted. Rates depend on the items being shipped. Contact our sales department for exact rates. Important: Promotional shipping offers do not apply to Alaska, Hawaii, Guam, Puerto Rico, Canada or any foreign destination. APO/FPO Parcel post is the only means of shipping to an APO or FPO address. Due to size restrictions the maximum shipping box can be no larger than 72" width and girth combined. All military personnel must write or call to determine what size box will be used for the shipment. Once this is determined, Classic Industries® will call or write to let you know if the order can be shipped by Parcel Post, and the correct amount required. All orders that exceed these limitations will be shipped in accordance with customer approval. INSURANCE Each order is charged an insurance fee of $3.50. This fee will insure the entire order and protect you completely from damages or loss. The order forms located in the rear of this catalog include this fee in the indicated column when your order is being totaled. COD ORDERS COD orders are gladly accepted on all normal ground shipments, excluding truck freight orders. COD orders will require cash only upon delivery of your order. All COD orders are shipped by FedEx. Personal checks, business checks, money orders and certified checks are not accepted. COD orders are not accepted through the mail. COD orders must be placed by phone during regular business hours. The appropriate shipping fees will be added. COD orders are exempt from discounts and free shipping promotion. The customer will pay all appropriate fees in accordance with current policies and freight rates. A fee of $11.95 per box will be added to all COD orders. Oversize and/or overweight boxes will be charged in accordance with the rate chart located on the order blank. Classic Industries® reserves the right to change shipping rates in accordance with rate increases by freight companies. COD orders are limited to $999.00. If the COD order should be returned to Classic Industries® for non-acceptance/ non payment, the customer will be responsible to reimburse Classic Industries® for any and all freight charges related to the order. In addition, a 25% restocking fee will be applied to the returned products. All outstanding charges must be paid before any additional orders will be accepted. SPECIAL RATE SHIPPING FEES/DROP SHIP FEES Some items we offer may require a mandatory shipping or drop ship fee. This fee may also apply to products sold over the counter at Classic Industries® Showroom location. Contact our sales department for actual additional shipping fees. Important: Products with special rate shipping fees or drop ship fees are excluded from promotional shipping offers. EXPRESS SHIPPING Classic Industries® offers Overnight and 2-Day air delivery service in the Continental U.S., Alaska, Hawaii, Guam and Puerto Rico. Pre-payment with a credit card is required before shipments can be sent. Simply call in your order before 2:00 p.m. Pacific Time, Monday-Friday during regular business hours and your Overnight order will arrive the following business day (pending availability). Saturday delivery is available only on Overnight service. A $16.95 fee will be added to Overnight fees for Saturday delivery. 2-Day orders will arrive within 2 business days (pending availability). 3-Day service is available within the contiguous 48 states. Your order will usually leave within 24 hours and will arrive within 3 business days of ship date (pending availability). A $9.95 service fee for any of these options will be added in addition to shipping fees. Contact our sales department for rates regarding air service delivery. Rates depend on the items being shipped. Some products are charged at dimensional weight as opposed to actual weight. Important: Air service does not guarantee your order will arrive on the expected date of delivery. Under normal circumstances, air service is guaranteed. However, due to adverse weather conditions, natural disasters or unforeseen circumstances, there may be delays. Classic Industries® is not responsible for deliveries that are delayed. Air service orders are excluded from promotional shipping offers. TRUCK FREIGHT Products in this catalog that require truck freight are typically indicated with a “Truck Freight” icon. This indicates that the product is too large for ground delivery and must be shipped by motor freight. There may be items listed herein that are not indicated as truck freight. These items must be prepaid, including freight charges, before the shipment can be sent. Truck freight rates may vary depending on products being ordered, fuel surcharges, and the shipping destination. Residential deliveries require an additional fee assessed by the carrier due to the additional coordination and transit outside of normal routes. Some Truck Freight shipments may require special handling (e.g., lift gate service, re- routing, additional freight charges, etc.). Acceptance of truck freight shipment, rate and applicable fees is acknowledged at time of order. For additional information visit us online at help.classicindustries.com or contact our customer service department during regular business hours. OVERSIZE-OVERWEIGHT These are the designations for Ground or Standard packages that meet one of the following specifications for billing purposes: Oversize 1 (OS1) designates a combined length and girth exceeding 84", but less than 108". Actual weight is less than 30 lbs. and is billed at 30 lbs. Oversize 2 (OS2) designates a combined length and girth exceeding 108" but less than 130". Actual weight is less than 70 lbs. and is billed at 70 lbs. Oversize 3 (OS3) designates a combined length and girth exceeding 130" but less than 165". A handling fee will be added to all (OS3) orders. Overweight 1, 2, and 3 designates actual weight is less than 90 lbs. and is billed at >90 lbs. as appropriate. We reserve the right to charge Oversize and Overweight fees on any order containing oversize and overweight products, even if it is not indicated in the catalog. For additional information visit us online at help.classicindustries.com or contact our customer service department during regular business hours. Back Orders The invoice located in the packing slip of your order will notate any items that were out of stock at the time of shipping. The unavailable items will be back ordered unless otherwise specified on your order form or verbally to a sales representative when placing your order by phone. Back orders are usually shipped when the products arrive at our warehouse without prior notification. Classic Industries® will make an effort to contact the customer if the backorder is more than 90 days old. If you wish to cancel a back order, please notify our customer service department immediately. The customer will be responsible for a 25% restocking fee and freight charges if the back order is cancelled or returned after the items are shipped. Damage Claims Always check the contents of your shipment in the presence of the person delivering the merchandise. Should any damage occur, immediately notify Classic Industries® customer service dept. so that all steps necessary will be taken to ensure a prompt replacement of any damaged goods. Accurate instructions will be given on damaged goods replacement. Classic Industries® is not responsible if no notification is given within 2 working days of receipt of goods (excluding Sundays and Holidays). Classic Industries® will file a claim with the carrier in most cases. If the customer files a claim with the carrier, Classic Industries® will not be responsible for replacing damaged products and the customer will be responsible to pay for any replacements until the carrier pays the claim. Any replacement parts due to sales errors or customer errors in ordering will be sent using the same shipping method as the original order when possible. Please follow these instructions to avoid any problems or misunderstandings associated with damaged products and freight claims. Sales Errors/Ordering Errors Classic Industries® is not responsible for customer errors or employee sales errors. Every effort is made to insure that the products you are ordering are accurate. Should an error occur, we will make every effort to resolve the issue. Replacement products will be shipped the same method as the original order whenever possible. Classic Industries® assumes no responsibility or liability for damages, fees, storage charges, or any other inconvenience that may be associated with sales errors or customer ordering errors. Refusals All refused COD orders will be subject to a 25% restocking fee. Classic Industries® will consider the entire order cancelled and void with no notification to the customer. The customer will be billed 25% plus all freight charges to and from the destination. Contact our customer service department for more information. Returns and Exchanges Classic Industries® offers no-hassle returns and exchanges. Visit our website for current information on returning merchandise for credit or exchange, or to initiate a return at help.classicindustries.com/ returns. For a complete list of all current policies visit help.classicindustries.com. Exclusions apply. Important: Gift certificates have no cash value and must be redeemed for merchandise only. Literature, CDs, videos, printed materials, stencil kits, stripes, electrical parts, gauges, wiring harnesses, switches, etc. are non-returnable. All special order products must be pre-paid in full and are non-returnable. No returns on partial kits or sets. There is no guarantee on moving parts such as engines, transmissions, rear ends, steering gears, water pumps, distributors, wiper motors, etc. If any product is modified, altered, painted, installed or disassembled in any way without Classic Industries® expressed written permission, the item is non-returnable. Classic Industries® always recommends professional installation on all products. Any item which has been altered, painted, installed or deemed non-resalable by Classic Industries® will be returned to the customer at the customers expense. Classic Industries® is not responsible or liable for labor fees associated with the installation, removal, modification, painting or repair of any product purchased regardless of the circumstances. Classic Industries® is not responsible for any damage or discoloration incurred in relation to chemical products being used including cleaners, waxes, polishes, paints, etc. Policy Adherence All policies in Classic Industries® current catalog can change without notice. For a complete list of all current policies visit help.classicindustries.com. Policies found online supersede any policies previously or currently printed. General Information OS3
